Privacy policy

Soulario ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://soulario.com (the "Site") and use our services (collectively, the "Services").

By using our Site or Services, you agree to the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. All updates will be posted on this page with an updated effective date. Please review this policy periodically for changes.

2. Personal Information We Collect

We collect personal information in the following ways:

a. Information You Provide

  • Contact Information: Name, email, phone number, shipping and billing addresses

  • Order Information: Items purchased, payment details (processed securely through third-party providers), delivery preferences

  • Account Information: If you create an account, we may collect your username, password, and security-related data

  • Customer Support: Details you provide when you contact us, including messages, attachments, or issue descriptions

b. Automatically Collected Information

When you visit our Site, we may automatically collect usage data through cookies and similar technologies. This includes:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed, links clicked, time spent on the site

  • Referring website addresses

c. Information from Third Parties

We may receive your information from service providers such as:

  • Payment processors

  • Shipping carriers

  • Marketing partners

  • Shopify (our e-commerce platform)

We treat all such data in accordance with this Privacy Policy.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, returns, and exchanges

  • Provide order and account-related communication

  • Improve and personalize your shopping experience

  • Send promotional and marketing content (you may opt out at any time)

  • Prevent fraud and secure the Site

  • Comply with legal and regulatory obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Track site usage for performance and analytics

  • Deliver relevant advertising

For more information on cookies related to our Shopify-powered store, visit Shopify’s Cookie Policy.

You can control cookies through your browser settings, but disabling them may affect the functionality of the Site.

5. How We Share Personal Information

We may share your personal information with:

  • Vendors and service providers (e.g., Shopify, payment processors, shipping carriers)

  • Marketing partners for advertising purposes (with your consent, where required)

  • Legal authorities if required to comply with legal obligations

  • Corporate affiliates or in connection with a business transaction (e.g., merger, sale)

We do not sell or share your personal data in exchange for monetary consideration.

6. Security and Data Retention

We implement appropriate technical and organizational security measures to protect your information. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

We retain your personal information as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold

  • Correction: Request correction of inaccurate or outdated information

  • Deletion: Request deletion of your data under certain circumstances

  • Objection or Restriction: Object to processing or request restriction of processing

  • Data Portability: Receive your data in a portable format

  • Marketing Opt-Out: Unsubscribe from promotional communications at any time

To exercise any of these rights, email us at sales@soulario.com

We do not discriminate against users who choose to exercise their privacy rights.

8. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect or store information from children. If you believe we have inadvertently collected data from a child, please contact us for deletion.

9. International Users

If you are accessing our Site from outside the United States, please be aware your data may be processed and stored in the U.S. and other countries. We use approved mechanisms to safeguard international transfers of personal data.

10. Third-Party Links

Our Site may contain links to other websites that we do not operate or control. We are not responsible for the privacy practices or content of such sites. We recommend reviewing their privacy policies.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or your personal information, please contact us at:

Arcadia Commerce LLC

Store name: Soulario

Phone number: +1 213-315-6444

Email: sales@soulario.com

Address:
30 N Gould St
STE R
Sheridan, Wyoming
82801
United States

Customer Service Hours

Our customer support team is at your service and usually responds to inquiries within 24 hours. We are available during the following hours:

  • Monday – Friday: 9AM-5PM PST